The questions we get hired to answer.
Every MVNO runs on the same handful of unanswered questions. These are the ones Telara answers on day one.
The wholesale bill arrives higher than last month and the portal doesn’t say why. Someone loses a day to spreadsheets and comes back with a guess.
“Why did my wholesale data cost increase this month?”
Roaming. Home usage was flat; EU roaming rose 41% — 2,140 GB across 312 lines, concentrated in two business fleets.
→ Act on it: cap or bar roaming on the two fleets from the same screen — and set the alert so next month you know before the invoice does.
total → roaming zone → fleet → line → the 4,102 records behind it
Averages hide it: the base looks profitable overall while a handful of customers quietly cost more to serve than they pay. Nobody can name them.
“Which customers are currently loss-making?”
14 of 1,082. Combined monthly loss £3,190 — 11 are on a legacy tariff whose wholesale floor has moved above its retail price.
→ Act on it: move the 11 legacy-tariff lines to a current plan in one bulk action; the margin recovers next cycle.
margin by customer → tariff → usage mix → line-level cost
Pricing decisions get made on gut feel because per-tariff economics live in three systems that don’t agree.
“Which tariffs are actually generating the best margin?”
Your 20GB plan earns 3.1× the margin of unlimited — and 68% of unlimited users would fit inside it.
→ Act on it: point acquisition at the 20GB plan and right-size the 68% — margin up without adding a single customer.
tariff → cohort usage distribution → per-line margin
Every estate accumulates lines nobody uses — and every one of them still carries a wholesale cost, month after month.
“Which SIMs haven’t generated any usage in 90 days?”
1,930 of 41,200 active SIMs — costing £6,940/month in wholesale line rental for lines nobody is using.
→ Act on it: retire or redeploy them from the same pane — £6,940 a month back, effective immediately.
silent SIMs → last-activity dates → per-line rental cost
The monthly ritual: the invoice lands, the spreadsheets come out, and the numbers never quite agree. Disputes go unraised because assembling the evidence costs more than the difference.
“Does the wholesale invoice actually match what we used?”
Reconciled to the rated record: 99.6% match, and the 0.4% itemised — every disputed line exportable with its evidence.
→ Act on it: export the itemised 0.4% with its evidence attached and open the dispute the same day.
invoice line → rated record → itemised variance → exportable evidence
The board question. It deserves better than a deck assembled from screenshots the night before.
“What changed this month?”
A plain-language monthly movement summary: usage, cost, margin, churn-risk signals — each figure openable to its records.
→ Act on it: forward the summary to the board as-is — every figure opens to its records if anyone asks.
monthly movement → any figure → the records behind it
No dashboard to build. No query language to learn. Ask, see the answer, act on it — from the same screen.
Illustrative figures. For the demo, we use a sample feed to show how the experience works.
See your own numbers in it.
Bring one month of your CDRs. Thirty minutes later you’ll know things about your own business that your current reports can’t tell you.